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    Order Tracking

    • How can I track my order with Teavivre?

      Once your TeaVivre tea has been shipped, we'll send you an email with the tracking number. At the same time, your order status will change to “Shipped in transit”.  You can also either logon to TeaVivre to track your order or use the tracking number we gave you to check its status directly online with the shipping company you selected.
    • What should I do if my order status is “Delivered” but I didn’t receive it?

      This is rare, and in this case the most common reasons are that the shipping company delivered it to the wrong address, or they gave it to a neighbor while you were out.  Please send us an email or contact our live support and we'll get on it right away and talk to the shipping company for you to find out what happened.