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    Place an order

    • How to place an order on Teavire?

      Placing an order with us is very simple – though of course selecting which of our great teas you'd like might take you a bit of time!  Please click the More Detail link to see each steps.
    • Can I change or cancel my order?

      Yes.  If you change your mind at any time before an order is delivered to you, you can change or cancel your order.  To do so please get in touch either by email or our live chat help.
    • How do I know whether my order went through or not?

      After you have successfully placed an order for some of our tea, the website will take you to our “order confirmation” page as well as sending you a confirmation email. (Note if you can't find this email, first check to see if it has been placed in your email's spam folder by mistake).

      If you don't receive an email fairly quickly after you place an order (within a few minutes) then it could be caused by a delay in your email provider – just give it a few more minutes and see if it turns up. If, however, after 10 minutes you still haven't received an email it could be due to one of two possibilities:

      • •  There was a problem with the payment website you used, and the payment confirmation did not get sent from that website to TeaVivre.
      • •  You closed your browser or the payment window too quickly before your payment website had time to complete the transaction.
      • Either of these two situations should be very rare, however if it does happen don't worry. Our staff process new orders 24 hours a day within a few minutes of us receiving them, and if we detect a problem we'll manually create the order for you and also get in touch with you via email ourselves. Of course, you can always use our live help chat service or drop us an email to ask yourself first.

    • How do I check the status of my order?

      Easily done.  Just login to TeaVivre and look for the order – and its status – on the “My Orders” page.  We keep the status automatically updated as soon as we know when it changes, so it will always have our most up to date information.  We also will send you an email letting you know when the status changes.