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    Refund & Return Policy

    • I want to change my mind!

      If you change your mind after you made the order, you can ask a full refund anytime before the product is delivered.
    • TeaVivre's satisfaction guarantee

      At Teavivre, we really want you to be completely satisfied with both our products and our service to you.  We only sell teas that we ourselves drink and so are confident that you will like whatever you buy from us.  However, if you are not completely satisfied with anything that you've bought with us, you can return it to us within 15 days.  Once we've received the returned item, we will either give you a refund or exchange it for another item at you request.
    • I received something that was damaged

      We do our upmost best to insure that you will receive anything you buy from us in perfect condition.  If there’s any damage during shipping, you can ask for a refund or replacement.