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Shipping Information

  • When will my order be shipped?

    After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours. 
  • Shipping Method, Shipping Time and Shipping Cost

    We accept orders all over the world.
    Shipping MethodShipping ScopeShipping TimeShipping Cost
    ePacketUSA6-10 Days$5.9
    Australia6-10 Days$8.9
    United Kingdom6-10 Days
    Canada6-10 Days
    France6-10 Days
    Russia10 - 18 Days$7.9
    e-ExpressSingapore, South Korea3 - 5 Days$3.9 for orders equal or over $30
    $9.9 for orders less than $30
    Netherlands, Spain5 - 8 Days$5.9 for order equal or over $90
    $8.9 for orders between $30 - $90
    $12.9 for orders less than $30
    Japan3 - 5 Days
    Russia4 - 10 Days$8.9 for orders equal or over $30
    $12.9 for orders less than $30
    Brazil, Ukraine, Belarus6 - 9 Days$20.9 for orders less than $30
    $17.9 for orders equal or over $30
    China Post Air MailNorth America22-30 Days$3.9 for orders less than $30
    free for orders over $30
    South America18-25 Days
    Europe12-25 Days
    Asia10-18 Days
    Africa25-30 Days
    EMS
    (Express Mail Service)
    North America8-15 Days$18.9 to $29.9
    South America
    Europe7-9 Days
    Asia5-7 Days
    Africa10-15 Days

    *Please note: For countries in remote areas, the actual shipping cost can be seen at checkout page after you choose the destination country. Meanwhile, shipments to remote areas, or those sent during peak periods, may take longer.

    However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.

  • How do I know if my order has been shipped or not?

    Once your TeaVivre tea has been shipped, we'll send you an email with the tracking number.  At the same time, your order status will change to “Shipped in transit”.  You can also either logon to TeaVivre to track your order or use the tracking number we gave you to check its status online directly with the shipping company you selected.