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Shipping Information

  • When will my order be shipped?

    After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours. 
  • Shipping Method, Shipping Time and Shipping Cost

    We accept orders all over the world.
    Shipping MethodShipping ScopeShipping TimeShipping Cost
    China Post Air MailWorldwideNorth America: 22-30 Days
    South America: 18-25 Days
    Europe: 12-25 Days
    Asia:10-18 Days
    Africa: 25-30 Days
    1. $3.9 for orders less than $30;
    free for orders over $30
    2. $9.9 to remote areas*.
    USPS First Class Mail InternationalUSA ONLY6-10 Days$5.9
    AU ePacketAustralia ONLY6-10 Days$7.9
    UK ePacketUnited Kingdom ONLY6-10 Days$7.9
    CA ePacketCanada ONLY6-10 Days$7.9
    EMS (Express Mail Service)WorldwideNorth America: 8-15 Days
    South America: 8-15 Days
    Europe:7-9 Days
    Asia:5-7 Days
    Africa:10-15 Days
    $18.9 to $29.9

    *Please note: For countries in remote areas, the actual shipping cost can be seen at checkout page after you choose the destination country. Meanwhile, shipments to remote areas, or those sent during peak periods, may take longer.

    However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.

    Here we list the actual delivery time of major countries we delivered packages last month (January, 2014).

    Delivery Time of Major Countries on TeaVivre
    United StatesUSPS First-Class≤7 days8-10 days≥11 daysLongest
    43.18%18.94%37.88%38 days
    China Air Mail≤15 days16-19 days≥20 daysLongest
    38%49%13%26 days
     
    CanadaChina Air Mail≤14 days15-19 days≥20 daysLongest
    47.83%32.61%19.57%33 days
     
    United KingdomChina Air Mail≤11 days12-18 days≥19 daysLongest
    59.52%28.57%11.90%28 days
     
    RussiaChina Air Mail≤34 days35-49 days≥50 daysLongest
    61.76%23.53%9.09%66 days
     
    AustraliaChina Air Mail≤12 days13-19 days≥20 daysLongest
    60.98%14.63%24.39%53 days
  • How do I know if my order has been shipped or not?

    Once your TeaVivre tea has been shipped, we'll send you an email with the tracking number.  At the same time, your order status will change to “Shipped in transit”.  You can also either logon to TeaVivre to track your order or use the tracking number we gave you to check its status online directly with the shipping company you selected.