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FAQ

What are the benefits for creating an account with TeaVivre?

Becoming a member of the TeaVivre community gives you the following benefits

Reward Points:
Once you've successfully registered with TeaVivre, straight away you will be given reward points that you can use as cash anytime when you buy our great tea.

Anytime you make an order, you will earn reward points once your order is being processed.

Order tracking:
We make sure that you can always easily track the status and location of your order online, 24 hours a day.

Order history:
We help you out by keeping track of any teas you've bought before. Know you bought a great tea a few months ago, but aren't sure what it was? No problem, you can easily look it up to find out what it was.

Product reviews:
We absolutely stand by the quality of our teas, and so encourage all the members of our community to write reviews of the teas you try, to both let us and our other members what you thought.

Fast and easy to checkout:
Once you're a member, if you like we'll keep track of your shipping information in your Teavivre account to help speed up your later purchases. This is, of course, optional. If you are concerned about letting us store this information you can easily complete any purchase as a guest, where we will not store any information about you past the time your order is delivered.

Save your favorite:
In your account you can keep track of both your favorite teas, and any teas you're interested in with our "wish list" feature.

How do I create a TeaVivre account?

1. You can easily register an account from here Register Account

2. You can also register an account when you place order

What if I've forgotten my password?

If you forget your password, you can click “Forgot Your Password?” and enter your email address. Then we will email you a new password.

What if I want to change any of my account details (address etc)?

After you've logged in, simply go to your "Account Dashboard" page, where you will find a button to let you update any of your account details.

Will my financial information be safe?

TeaVivre will not receive or store any of your financial information. We use Braintree as Payment Gateway, by which your credit card and Paypal information will be encrypted transferred and managed. Braintree is the branch company of Paypal and meets the highest industry standards and guidelines - Level 1 PCI compliance.

Will my personal information be safe?

By using the strong 256-bit encryption, 2048-bit root for whole site SSL encryption, as well as passing the strictest True BusinessID® Extended Validation (EV) SSL certification, all your information will be encrypted transferred and managed. Meanwhile, we promise never reveal any of your personal information to any third party.

  • Fast Shipping
    5-10 Days to USA by USPS
    First-Class Package Service
  • Secure Payment
    Pay with Paypal, Credit Card …
  • Carefully Selected
    Frequently Visit Tea Gardens.
    Taste Repetitiously
  • 15 Days Refund
    No Questions Asked
    Refund Policy